Wilhelmsen Ship Management (WSM) is one of the world’s largest providers of third-party ship management services. With an extensive range of solutions to all vessel segments on a global level, we can offer you the management services that you want – when and where you need them. Our ship management services include: technical management, crew management and training, dry-docking services, new building supervision, technical consultancy, insurance, commercial management as well as IHM and green ship recycling services.
Wilhelmsen Ship Management is a division within Wilhelmsen Maritime Services (WMS), which aims to provide complete portfolio of maritime products and solutions to the global shipping industry.
WMS is owned by the Wilh. Wilhelmsen Group, a leading international provider of maritime services and shipowner that is listed on the Oslo Stock Exchange (WWI and WWIB).

Crew Manager

Since our current Crew Manager of WSM is moving up to a new challenging position inside the Wilh. Wilhelmsen Group, we are seeking his successor. 

Responsibility & Authority
The Crew Manager is responsible for:


  • Providing Manning Budget and Budget follow up for existing and Potential Clients
  • Understand the financial targets in WSM AOP and contribute towards achieving the projected targets.
  • Take up complete responsibility for managing the payroll costs for group of vessels allocated to him/her.
  • Improve productivity of the team.

Customer Interface:

  • Provide service as per the agreed standards in the customer service level agreements.
  • Understand and implement WSM AOP goals with regards to Customer Interface.
  • Identify and formulate training and development needs for seafarers in consultation with Client and WSM Competence Development Manager.
  • Provide measurement of service standards to client, bi -annually with support from WSM MR (management representative).
  • Ensure that the customer satisfaction surveys score is above the required level.
  • Strong focus on customer growth in new markets

Organizational Interface:

  • Interaction with other department in WSM and WMS as per guidelines laid out in WSM and WMS documentation.
  • Manage the supply chain interface as per Service Level Agreement and Vendor
  • Contribute and participate in giving feedback on systems and applications in WSM with a view to increase organizational efficiencies.
  • Represent WSM in the local industry for profiling and networking.

Growth and Development:

  • Contribute to the continuous improvement of the value chain.
  • Conduct Employee dialogues with sub-ordinates and identify training and development areas for individual growth.

Competence requirements:

  • High commitment to quality
  • Good business acumen
  • Ability to think and act strategically, tactically and operationally
  • Excellent verbal and written communication skills in order to present and persuade at all levels of the organization
  • win in cross-functional & cross-cultural environments
  • Excellent collaboration, leadership and stakeholder management skills in order to build effective relationships and drive team performance
  • Ability to conceptualize problems/opportunities, integrate processes and create solutions
  • Strong supplier management skills including experience and understanding of outsourced environments

The perfect candidate for this role:

  • Has extensive experience from a similar position, preferably from a global company
  • Has extensive experience in high-level negotiating
  • Holds a Masters degree or equivalent, preferably within Management and HR
  • Is independent, but also an excellent team player
  • Is hands on and ALWAYS prepared
  • The role reports directly to the General Manager of WSM Norway


The Wilh. Wilhelmsen Groups Head office at Lysaker, Norway

Contact information:

For further information about this position, please contact Mr. Knut Forså, cell phone +47 909 24 341 at Resumé AS – Executive Search & Selection.

We meet your application with resume at cv1@resume.no